No matter the type of company or organisation, established processes are vital to a smoothly functioning, successful business. Established processes--the recorded processes necessary to fulfilling each workplace task-- are important because they provide a standard for workplace practices. When employees follow the protocol of established processes, it is easier to spot an error when one occurs. Good established processes--ones that function well and promote good business--create a better environment for all, employees and customers alike.
Too often, the blame for problems or inefficiencies in the workplace tends to fall on the shoulders of individuals within the company. It frequently becomes easier to blame people than to pinpoint the problem within the functioning of the business as a whole. This type of misappointed blame, however, tends to disappear in a work environment bolstered by good established processes. If difficulties arise in a certain area of your business, you can look to established processes to source out the issue and make alterations for the better.
It really is all about simplicity and flow. When positive changes are made in the workplace, even subtle ones, the behaviour of the employees tends to grow more favorable in that arena. If some processes become simplified, it may be easier to employees to perform certain tasks correctly and without error. A good flow also produces happier, more energised employees--ones who are not bogged down by an overload of too many tasks. Good established processes distribute work evenly, allowing employees more time to perform quality work on their assigned tasks.
As an ISO9001 training organisation, we at IIT drive a lot of our training service
activities around established processes. Since we know the necessity of these essential work practices, we utilise them when training. We believe in well-documented step-by-step processes that can be understood and then repeated. Not only do we believe in established processes within the workplace, but we adhere to them for training practices as well. The establishment of a strong flow with clear cut processes, steps, and rules is the best way for a business to function at optimal efficiency.